If you wish to return the order please keep in mind, we cannot accept any opened returns and the order will become subject to any applicable return fees (shipping fees, re-stocking fees, etc.) Note: Once an order leaves our facility the order can no longer be canceled. Once an order has left our facility it becomes subject to our return policy above. Orders can be cancelled at any time without penalty until the time the order is shipped. #LUMIN CPAP CLEANER DOWNLOAD#You can call us for advice or download available sizing guides located on product pages. Therefore, it is important that you take your time picking the right product and size. We cannot accept any returns/exchanges on packages that have been opened. There are no restocking fees on exchanged items. The cost of shipping your returned item(s) back to Heartstrong Sleep will be the responsibility of the customer. Similarly, if the exchanged product holds a lower value than the correct product/size you will be responsible for the cost difference. Heartstrong Sleep will exchange your item for the correct product and issue a store credit, or you will be responsible for the price difference depending on the circumstances:Ī store credit will be offered if the exchanged product holds a higher value than the correct product/size needed. What Happens If I Order the Wrong Part or Size? #LUMIN CPAP CLEANER FREE#Please email our returns department or call us toll free at 87 to receive more information about our return process or to arrange for an approved RMA number. The 15% restocking fee does NOT apply to exchanged items. Approved RMA return items must be received by Heartstrong Sleep within 30 days of the RMA issuance, in order to be valid for return consideration.Ī restocking fee of 15% will be subtracted from the original charges or a store credit for the difference will be issued on returned items. Free Shipping anywhere in the USA or pick up this item today from one of our retail locations (see stock levels above) with an option for curbside delivery. Orders over $250.00 are eligible for Free Direct Home Delivery in certain areas.Heartstrong Sleep will accept returns for purchases made through Heartstrong Sleep on unopened product(s) within 45 days of the date of delivery, with an approved RMA number.Īll customers (International and Domestic) should contact a Heartstrong Sleep Customer Service Agent to arrange for an approved RMA number.UV light is also the safest disinfection option on the market. The dose of UV-C emitted in one 5 minute cycle is sufficient to kill most bacteria and mold on a surface. The 5 minute ozone-free cleaning cycle with no need for water or harmful chemicals makes Lumin the safest and easiest choice for CPAP mask and accessory cleaning. UV light will disinfect up to 99% of harmful bacteria, pathogens, and fungi that can cause infection and illness. This energy spectrum is very close to the peak of the germicidal effectiveness curve of 265nm, the most lethal wave to microorganisms. The Lumin relies on a low-pressure, mercury-arc germicidal lamp designed to produce the highest amounts of UV light – where 90% of energy is generated around 254nm. Lumin works by emitting high energy light within a narrow spectrum referred to as UV-C.
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